Return Policy

We want you to love your purchase! If something isn't quite right, we're happy to help.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and in their original condition
• Returned in their original packaging whenever possible
• Free from signs of use or damage caused after delivery

To start a return, please contact us with your order number before sending your item back.

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a shipping service that provides tracking, as we cannot issue refunds for returns that are lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We'll work with you to make it right as quickly as possible.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Used incense
• Opened or used personal care products
• Custom or personalized items
• Gift cards

Questions?

If you have any questions about your order or our return policy, we're always happy to help. Just reach out through our contact page, and we'll get back to you as soon as we can.